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    Shipping And Handling

    • Your chosen goods are carefully delivered using one of a number of well known and respected carriers. The carrier chosen depends on the physical length of your order.
    • Most items will require a signature for proof of delivery.
    • Please make sure someone is at the delivery address when the items are due otherwise the goods will be taken back to the carriers depot. Unfortunately we cannot determine what time the delivery will be. It could be any time between 8am and 6pm.
    • Generally orders for stock items will be delivered within 5 working days.
    • Orders costing £85.00 or more will be delivered free of charge. Orders below this price will cost £5.00.
    • **A surcharge of £20 is applicable if you are not on the mainland of the U.K.**
    • Sometimes an item may be out of stock and delivery times will be longer. We will contact you if this is the case.
    • Orders for non-stock items are indicated where the estimated delivery is longer than 5 working days.
    • The estimated delivery time is usually the maximum time an item should take from ordering to delivery.
    • We are a UK based store and specialise in supplying to UK mainland customers.

    Delivery Schedule

    • Your chosen goods are carefully delivered using one of a number of well known and respected carriers. The carrier chosen depends on the physical length of your order.
    • Most items will require a signature for proof of delivery.
    • Please make sure someone is at the delivery address when the items are due otherwise the goods will be taken back to the carriers depot. Unfortunately we cannot determine what time the delivery will be. It could be any time between 9am and 5pm.
    • Generally orders for stock items will be delivered within 3-5 working days.
    • Sometimes an item may be out of stock and delivery times will be longer. We will contact you if this is the case.
    • Orders for non-stock items are indicated where the estimated delivery is longer than 5-7 working days.
    • The estimated delivery time is usually the maximum time an item should take from ordering to delivery.
    • We are a UK based store and specialise in supplying to UK mainland customers.
    • However we will consider delivery overseas.
    • Please use the ‘contact us’ option to send us your requirements and we will get back to you.

    Back Orders

    If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

    Reaching Us

    If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01423 325842 (International +44 01423 325842) or fax us on 01423 325842 or write to us at 49 High Street, Boroughbridge, North Yorkshire, YO51 9AW, U.K.(MAINLAND)

    Privacy Policy

    Kitchen Door Handles do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

    Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:

    • a. Take and fulfill customer orders
    • b. Administer and enhance the site and service
    • c. Only disclose information to third-parties for goods delivery purposes

    Returns Policy

    If you are not happy with your purchase for any reason you can return it to us and we will refund you with the amount you paid for that item.
    This guarantee does not include made to measure curtain poles, and blinds.
    Returns must be made within 30 days of the purchase date and items must be unused and in their original packaging.
    When we have received the goods and checked them we will credit your card (if you paid by card)
    Please note
    Returned items should be posted back to us or sent back by carrier.
    Your items have been delivered free of charge (over £85.00) 
    If you want us arrange the collection and use our carriers we will strive to offer a competitive carrier cost for this

    Returns Procedure

    Please contact us to let us know you are returning any items.
    We will need to know your order reference, the name or code of the items you are returning and the date you ordered.
    We will then give you the address to return the items to.

    Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

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